We offer a 30-day returns policy in line with your statutory rights. However, because fresh food is perishable, concerns must be raised promptly-typically within 24 hours, as the condition of goods can deteriorate quickly due to storage and handling outside our control.
If 30 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return (where applicable), items must be unused, in the same condition that you received them, and in their original packaging. Proof of purchase is required.
Perishable Products (Fresh Meat & Poultry)
Due to food safety regulations, we do not accept returns of fresh or perishable goods once they have left the shop.
If you are unhappy with the quality of your purchase, please contact us within 24 hours of purchase or delivery. Once we have reviewed the issue, we may offer:
To assess your claim, we may require:
Non-Returnable Items
Incorrect Orders
If you receive an incorrect item or your order has been prepared incorrectly, please notify us within 24 hours. We will arrange a replacement at no additional cost or offer a refund or store credit where appropriate.
Proof of purchase is required.
Non-Perishable Items
Returns for non-perishable goods (such as sauces, spices, or packaged products) are accepted within 7 days of purchase, provided:
Once we have received your complaint and reviewed the issue, we will notify you of the outcome.
If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
Late or Missing Refunds
If you haven’t received your refund:
If you have done this and still have not received your refund, please contact us at shop@lishmansbutchers.co.uk.
Sale Items
Only regular-priced items may be refunded. Sale or discounted items are non-refundable unless faulty.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email shop@lishmansbutchers.co.uk and send the item to:
Lishman’s of Ilkley LLP
25 Leeds Road
Ilkley
LS29 8DP
Shipping Returns
If returning a non-perishable item by post, please send it to:
Lishman’s of Ilkley LLP
25 Leeds Road
Ilkley
LS29 8DP
You are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return postage may be deducted.
We recommend using a trackable delivery service for higher-value items, as we cannot guarantee receipt of returned goods.
Need Help?
If you have any questions regarding refunds/returns, please contact: shop@lishmansbutchers.co.uk